The basics; hiring, building a dynamic team and finally focusing everyone on what every customer really wants.
Defining just who is the most important person in your business. It's also about dealing with change and finally it's about treating every customer the way they want to be treated!
This workshop is presented by Dan Quinn.
My first job, when I was a senior in high school, was dipping ice cream cones. From that beginning, I worked my way up to Store Manager and then a variety of roles in the corporate world, but always they were influenced by my experience in the Ice Cream department. Every time you hand someone a cone, you get a huge smile back!
It took more than 25 years before I really began to “get it”, the truth about serving others, I’m a slow learner, but I think I finally “got it.”
Over the years it became more and more apparent that if you hire right, train right and most important...treat your people right...you can create a dynamic unbeatable team where every member is fully engaged in helping to make your business #1 in their field of endeavor. The result of creating such a team is that now you have the ability to deliver unparalleled Customer Service and unparalleled Associate Satisfaction.
I am very excited to have this opportunity to share with you the truth about building a successful team and about customer service, as I’ve come to know it. It’s about the people... on both sides of the counter.
My wife Annie and I have been together for over 32 years now and she is the light of my life! And… we have 12 amazing grandkids!